PC Techs "On Call" Rates and Hours of Operation

Your Mobile IT Department . . . "Don't Worry, We're On Our Way!"™

Office Hours:	Monday - Friday	10:00am - 5:00pm
	Saturdays	10:00am - 2:00pm
	Sundays	Closed
	Office is closed on Holidays, as posted.

PCTechs "On Call" is your Mobile IT Department. We offer an array of services to assist you in getting your computer repaired in a timely manner. Our services include: On Site Service for your residential or business needs, Shop Drop-Off for busy days, Delivery-Pickup Service for your convenience, 4-Hour Training Packages for personalized development, and Group Training Classes for remedial or focused training.

PC Techs "On Call" Virtual Brochure

On Site Service

PCTechs "On Call" offers same day service in most cases, for the onsite service and repair of your residential or business computers.

Onsite Rate is $69.00 for first hour (1 hour minimum) plus $20.00 trip charge
Client Incentive Rate is $59.00 per hour (billed in 15 minutes increments after the first hour of service).

Please understand that in certain cases, we may need to take your system back to our shop to complete the repair. If system is brought to our shop within the first hour of service, the one hour minimum charge would cover Pickup Service cost for transporting equipment to our shop. top

Shop Drop-Off

PCTechs "On Call" shop operates on a first come, first serve basis. We recommend that you always bring support software for your computer, just in case it is required. Once the computer is on the bench, we offer a 24-48 hour turnaround time. The estimate of time excludes any parts or software that must be ordered for the repair. A diagnostic fee (30-minute evaluation) of $39.00 dollars would apply for all shop repairs. This fee would be applied to the total cost of the service if you choose to have the repairs completed. Our Tech will call with recommendations at the end of the 30-minute evaluation. With your authorization to proceed, we bill in (15 minute increments) at our Shop Rate of $59.00 per hour.

Shop Rate Summary:

Shop Diagnostic Fee (minimum charge): $39.00 (1/2 hour evaluation)
Shop Repair Rate: $59.00 per hour, billed in 15 minute increments
Fixed rates on some repairs (call shop for details)

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Delivery-Pickup Service

PCTechs "On Call" offers same day service in most cases for onsite troubleshooting/pick up of systems in need of repair, or delivery/set-up of repaired systems currently at our shop.

Delivery Rate is $39.00 (drop off only) plus a $20.00 trip fee
Pickup Rate is $39.00 plus a $20.00 trip fee
To continue the setup once delivered, we bill in 15 minute increments at the Client Incentive Rate of $59.00 per hour

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4 Hour Training Programs

PCTechs "On Call" offers onsite personalized training sessions designed to build your skills on software applications, projects/presentation, reports or other objectives that are essential in your development as a computer user. Training programs are generally one on one, but can be adjusted to accommodate small groups. We complete our training in two, 2-hour sessions. Please call our location for details. top

Group Training Classes

PCTechs "On Call" offers groups training classes for up to 10 people on a specific software application. You can read more on this under the "Services" tab above. Please call our location for pricing and details.

PCTechs "On Call" accepts Visa, MasterCard, Discover, or Cash, and all Checks are electronically processed.

*Prices are subject to change without notice. Please call for the latest rates. top